Table of Contents
Read this extensive review if you are considering using REPAtelier for real estate photo editing services.
In our review, we take a comprehensive look at the real estate photo editing services provided by REPAtelier.
Our review will include a thorough look at their services, ordering process, pricing options, image quality, and customer support.
Overall Rating Table
Let’s start with an overall comparison of REPAtelier’s and PhotoUp’s real estate photo editing services:
|Current Ranking||13th of 24||1st of 24|
|Cost per Image||starting at $0.70||$1.15-$1.50 per image|
|Turnaround Time||18 hours||12-24 hours|
|Consistency||all notes followed||all notes followed|
|Cost of Single Shot/HDR||starting at $0.70||$1.15-$1.50 per image|
|Rush Delivery||no||yes, 12 hours rush= 50% extra|
|Cost per Revision||paid revisions||free revisions|
|Order Form Interface||hard to learn/navigate||good & easy to learn|
|Turnaround Time||18 hours||12-24 hours|
|Upload Speed||slow or buggy||fast & smooth|
|Payment Accepted||PayPal||debit/credit, ACH|
|Systems and Extras|
|White labeled sub-Photographer Accounts||no||yes|
|Response Time||4 hours||5 min|
OK, now that our side-by-side comparison is done, let’s dive in and examine REPAtelier’s real estate photo editing services.
REPAtelier‘s name is really the joining together of two parts — the first is the letters REP, which stands for Real Estate Photo(s).
The second part – Atelier, is a French word meaning a workshop of professional artists, where masters & assistants, students, & apprentices work together on various art projects.
REPAtelier specializes in real estate photo editing, but they also offer photo editing for a variety of eCommerce companies.
Their photo editing team is located in the Philippines and they also have offices in the US and UK.
So, with that overview, let’s move on with our review of REPAtelier’s real estate photo editing services.
We’ll start with REPAtelier’s pricing for their real estate photo editing services. They list their prices upfront, so they are easy to find.
Here is their basic pricing list:
- HDR and minor photo editing — $0.70 — $0.80 per photo
- Flambient editing — $0.90
- Day to dusk — $3.50 per photo
- Virtual staging — $17 per photo
- Object removal and decluttering — $1 — $5 per photo
Overall, their prices are quite reasonable. Unfortunately, I couldn’t find any information on bulk discounts.
All right, next, we’ll see how their ordering process works.
Ordering From REPAtelier
Now, let’s talk about how to place an order for real estate photo editing with REPAtelier.
1. Placing an Order
Looking through their website, there isn’t a Place an Order button.
However, I noticed the Client Area in the main navigation, so I went there next. Not only is there no order function but there also isn’t a way to Create an Account.
You can log in on that page, but you can’t create an account, which is quite odd.
I returned to the home page and saw a button for a free, 3-photo editing trial. So, I clicked on that and arrived at this screen:
I understand when a business wants to know its customers and their needs. But a company can do that while also letting you place an order.
The reason I came to this website was to get a few real estate photos edited, not have a conversation.
When a company won’t work with me until I tell them all about myself, it makes me feel like they are interviewing me. Maybe I should remind them of who is paying who?
Moving on — with no alternatives, I filled out the Send Us a Message form, which only took a minute. However, when I clicked Submit, nothing happened.
There was no confirmation, no pop-up message telling me someone would be in touch shortly, just simply nothing. The form didn’t work, or if it did, there was no way for me to tell.
I scrolled up a bit and found the customer support email, and sent REPAtelier a brief message that I’d like to try their 3-photo free trial.
2. Unfinished Websites & Waiting on Emails
After sending my email to REPAtelier’s customer support, I went back to their website to learn more about their services.
REPAtelier’s website is rather basic and not well designed. Here are some things I noticed:
- First, as mentioned earlier, you can’t place an order or create an account
- There isn’t a customer support chat feature
- Also, the site loads a bit slowly and is “jumpy”
- There are a few unfinished sections with no information
- I found several spelling errors
- Lastly, their photo editing samples were unimpressive
REPAtelier has been in business for a few years, so I’m surprised they don’t have a better-quality website.
3. Uploading the Photos
Eventually, I received a reply email from REPAtelier about 4 hours later. The customer support representative asked me for a few details and I replied.
He emailed back quickly (within 20 minutes) and explained the next steps:
- I could use whatever uploading site I wanted – REPAtelier doesn’t have their own
- Once my images were uploaded, I then send another email with the upload link
- REPAtelier would have 2 or 3 of their editors work on my photos and I could select the images I preferred
It’s a bit annoying not being able to upload my images directly to them. But I have a DropBox account and uploaded my images there and shared the link with REPAtelier.
4. Turnaround Time
REPAtelier has an FAQ section. One of the questions is on turnaround time.
Their turnaround time is 6-16 hours, but they usually deliver your finished photos in 12 hours.
And yes, Repatelier delivered my photos rather quickly, in just over 10 hours.
Well, now having explained REPAtelier’s ordering process, it’s time to review the photo editing results.
Photo Editing Examples
My real estate photo editing order free trial with REPAtelier was for 3 images. So, I sent them 9 raw brackets to be blended into 3 HDR photos.
Also, I had a few other editing instructions, including:
- Sky replacement on the exterior shot
- Window masking on the interior photos
- And for the bathroom photo, please remove a small towel
And as you will see, the quality of the work was actually quite good.
The HDR blending looked fine. And the sky replacement on my exterior photos was good as well, showing nice puffy clouds and a clear blue sky. The verticals were also straightened, which was good to see.
The living room interior image editing was, again, fine — as was the window masking. However, they did desaturate the exterior view quite a bit, making the colors outside a bit blown out and less saturated.
Good as is!
The free photo editing trial doesn’t include the possibility of revisions. And there weren’t any problems or issues with my 3 photos.
In summary, the quality of REPAtelier’s real estate photo editing was nothing spectacular, but decent.
I couldn’t tell any significant differences in quality from the three edited versions of each photo they sent me.
In fact, having three photo editors working on a free trial for just a few trial photos seemed excessive.
As noted earlier, my experience with REPAtelier’s customer support got off to a bit of a bumpy start.
For example, consider these problems:
- There are no order placement functions nor can you create an account
- The website has no customer support chat window
- REPAtelier’s customer support phone number is in the Philippines – there isn’t any US telephone support
You’re limited to their email support, and that was a bit slow. However, I will say that the customer support representative was friendly and efficient once we established contact.
Also, I should note, REPAtelier’s customer support isn’t 24/7. Their customer support is unavailable each day from 1:00 pm – 6:00 pm, EST.
As mentioned earlier, REPAtelier’s primary business focus is real estate photo editing. And they also offer virtual staging and 3D virtual tours.
Granted, those tend to be the most commonly used real estate visual marketing services, as well as the ones I most often use.
It’s a definite advantage to be able to use a single vendor like PhotoUp for all my marketing needs. This saves time, effort, and even money.
Having examined the quality of REPAtelier’s real estate photo editing and having also noted their limited service options, let’s now conclude our review.
Pros and Cons of REPAtelier
Before we end this review, let’s summarize the pros and cons of working with REPAtelier:
|Quick turnaround time||Slow and limited customer support|
|Solid photo editing results||Time consuming to place an order|
|Affordable pricing||Limited range of services|
Verdict: Can I Recommend REPAtelier’s Real Estate Photo Editing Services?
Now, that our review is wrapping up, I want to reach a verdict on whether or not I can recommend REPAtelier’s real estate photo editing services.
Well, let’s consider our findings once again:
- It was difficult and time-consuming to place an order
- Their website is somewhat confusing and a bit hard to navigate
- The quality of the real estate photo editing was good, but nothing special
Yes, REPAtelier’s services are cheaper than many others, and yes, the turnaround time was fast — but all the other noted issues outweigh these benefits.
Therefore, I cannot recommend using REPAtelier for real estate photo editing.
If you want the best of both worlds — outstanding customer service and superior quality real estate photo editing, then I’d recommend PhotoUp.
PhotoUp offers excellent, highly skilled real estate photo editing and provides fast and efficient customer support at affordable, competitive prices.
And another advantage — they provide a full range of real estate marketing services, including:
We hope you enjoyed this review of REPAtelier’s real estate photo editing services and that you found it useful for your future decision-making.
Before you go, you also might want to check out the following reviews:
- Phixer Real Estate Photo Editing Review
- Color Experts BD Real Estate Photo Editing Review
- PhotoAndVideoEdits Real Estate Photo Editing Review
- Smart Photo Editors Real Estate Photo Editing Review
- EPE-REAL Estate Photo Editing Review
- Post Processing House Real Estate Photo Editing Review
- FixThePhoto Real Estate Photo Editing Review
- Flatworld Solutions Real Estate Photo Editing Review