Table of Contents

Have you been thinking about working with BoxBrownie for your real estate photo editing services? If so, you should read this comprehensive review of their work first!

This in-depth review will take a thorough look at the real estate photo editing services provided by BoxBrownie.

Our review will examine BoxBrownie’s ordering process, pricing plans, image quality with examples, the revision process, as well as their customer support. 

Overall Rating Table

Let’s get underway with an overall comparison of BoxBrownie’s and PhotoUp’s real estate photo editing services:

Overall Rating
3.8 4.6
Provider BoxBrownie PhotoUp
Current Ranking 2nd of 24 1st of 24
Cost per Image $1.60 per image $1.15-$1.50 per image
Turnaround Time 24 hours 12-24 hours
Quality
Overall Quality quite good excellent
Consistency all notes followed all notes followed
Pricing
Cost of Single Shot/HDR $1.60 per image $1.15-$1.50 per image
Rush Delivery no yes, 12 hours rush= 50% extra
Cost per Revision free revisions free revisions
Volume Discount yes varies
Ordering
Order Form Interface good & easy to learn good & easy to learn
Turnaround Time 24 hours 12-24 hours
Weekend Service yes yes
Upload Speed fast & smooth fast & smooth
Payment Accepted debit/credit, PayPal, ACH debit/credit, ACH
Services
Photo Editing yes yes
Video Editing yes yes
Virtual Staging yes yes
Floor Plans yes yes
Virtual Assistants no yes
Systems and Extras
White labeled sub-Photographer Accounts no yes
Photo Delivery no yes
Property Websites no yes
Home Flyers no yes
Photo Backup no yes
Online Scheduling yes yes
Virtual Tours yes yes
Support
Support FAQ yes yes
Email yes yes
Chat yes yes
USA Phone yes yes
Response Time 10 min or less 5 min
Website boxbrownie.com photoup.net
Other Services
  • virtual staging
  • photo editing
  • renders virtual renovations
  • floor plans
  • 360 degree virtual tours
  • copywriting
  • photo editing
  • virtual staging
  • video editing
  • single property websites
  • house portraits
  • virtual assistants
  • custom websites
BoxBrownie

3.8

  • Ranked 2nd of 24
  • $1.60 per image per Image
  • 24 hours turnaround time

Quality

  • overall quality: quite good
  • consistency: all notes followed

Pricing

  • $1.60 per image per Image
  • rush delivery: no
  • free revisions
  • volume discount: yes

Ordering

  • 24 hours turnaround time
  • Weekend Service
  • upload speed: fast & smooth
  • payment accepted: debit/credit, PayPal, ACH

Services

  • Photo Editing
  • Video Editing
  • Virtual Staging
  • Floor Plans
  • Virtual Assistants

System and Extras

  • White Labeled Sub-photographer Accounts
  • Photo Delivery
  • Property Websites
  • Home Flyers
  • Photo Backup
  • Online Scheduling
  • Virtual Tours

Support

  • FAQ
  • Email
  • Chat
  • Chat
  • USA Phone
  • response time: 10 min or less
  • boxbrownie.com
PhotoUp

4.6

  • Ranked 1st of 24
  • $1.15-$1.50 per image
  • 12-24 hours turnaround time

Quality

  • overall quality: excellent
  • consistency: all notes followed

Pricing

  • $1.15-$1.50 per image
  • rush delivery: yes, 12 hours rush= 50% extra
  • free revisions
  • volume discount: varies

Ordering

  • 12-24 hours turnaround time
  • Weekend Service
  • upload speed: fast & smooth
  • payment accepted: debit/credit, ACH

Services

  • Photo Editing
  • Video Editing
  • Virtual Staging
  • Floor Plans
  • Virtual Assistants

System and Extras

  • White Labeled Sub-photographer Accounts
  • Photo Delivery
  • Property Websites
  • Home Flyers
  • Photo Backup
  • Online Scheduling
  • Virtual Tours

Support

  • FAQ
  • Email
  • Chat
  • Chat
  • USA Phone
  • response time: 5 min
  • photoup.net

With our side-by-side comparison now finished, let’s go through the various aspects of BoxBrownie’s’ real estate photo editing services. 

BoxBrownie Overview

BoxBrownie is based in Australia and relies on a sizable team of photo editing and digital marketing experts around the world. 

They are a large company that particularly caters to high-volume real estate brokerages and real estate photography companies. BoxBrownie, despite its size and work output, promises a guaranteed 24-hour turnaround.

BoxBrownie offers a wide range of real estate marketing services including:

  • A full array of photo editing services
  • Virtual staging
  • 3D interactive virtual tours
  • Video tours and video editing
  • Virtual renderings
  • And much more

Now that we know more about the company, let’s dive into the details of our experience with BoxBrownie’s real estate photo editing services.

Pricing

Let’s start by taking a look at BoxBrownie’s pricing for their real estate photo editing services. 

Their pricing is easily available, unlike some companies that try to hide what their photo editing services cost. Here’s an overview of BoxBrownie’s pricing:

  • Image enhancement (basic photo editing) — $1.60 per image
  • Day to dusk — $4.00 per image
  • Item removal — $4.00 to $8.00 per image
  • Virtual renovations — $24 to $176 per image
  • Virtual staging — $24 per image

Also, the following should be noted about their pricing:

  • Custom work and bulk discounts are available 
  • They offer free unlimited revisions
  • And they offer a free trial — image enhancement for 3 photos, plus day to dusk on one photo

All right, now that we’ve examined their pricing, let’s move on to the ordering process. 

High-Quality & Consistent

Real Estate Photo Editing

Hire a dedicated editor with performance metrics from $7/hour.

Ordering From BoxBrownie

To start, it helps that BoxBrownie’s website is well organized, making it straightforward to use.

1. Placing an Order

Placing a photo editing order with BoxBrownie was, at least at the start, quick and easy.

You create an account as you go through the order placement process. They send a confirmation email and once confirmed, you can begin uploading photos.

Next, let’s look at how uploading photos with BoxBrownie works.

2. Uploading the Photos

The uploading function is contained within BoxBrownie’s website, which makes uploading so much easier. No third-party tool or uploading site is needed. 

After experiencing all varieties of difficulties uploading images with several other photo editing service companies, BoxBrownie’s uploading process looked like a welcome relief. 

Unfortunately, I soon realized things were going to be a bit more difficult than I first thought.

Why? Because BoxBrownie doesn’t accept all photo formats and extension types. BoxBrownie only accepts:

  • JPEG
  • PNG
  • GIF
  • And PDF

I shoot HDR so my files were all raw DNG files. I start with raw files for quality reasons, because when edited, they produce the sharpest, best results.

3. A Time Delay & Compromised Quality

Converting file types is not as easy as it sounds. Even though I’m fairly tech-savvy for a real estate sales agent, I still was at a disadvantage:

  • I don’t have easy access to the technology needed to convert my files
  • In fact, it would have taken me several hours if I used any of the free, online conversion software

This significant hurdle and subsequent delay of several hours were extremely annoying and disappointing. 

Under normal circumstances, such an issue could have delayed the posting of my listing by a few days. In real estate, that long of a delay is serious and could hurt the overall sale.

There’s another downside besides the time delay. Jpeg and the other file types tend to yield slightly poorer quality photos. Why?

  • These file sizes are small which can compromise the resolution and sharpness
  • Advanced editing techniques are not as easy to complete with JPEG files as compared to DNG or other raw file types

On at least one positive note, once I received my converted files, it took less than 5 minutes to upload them to BoxBrownie’s site. 

4. Turnaround Time

BoxBrownie promises a 24-hour turnaround time on standard photo editing jobs and 48 hours for virtually staged images. 

And they quickly delivered my edited photos within 4 hours, which is quite fast. 

By the way, I didn’t see any “rush turnaround” options on their site. 

OK, with the (rather slow) ordering process part of BoxBrownie’s real estate photo editing review now complete, let’s look at how the edited photos turned out.

Photo Editing Examples

When I placed my order with BoxBrownie, I uploaded 12 HDR photos to be blended into 4 final images.

And these were my additional editing instructions for those 4 images:

  • Sky replacement on all the exterior shots
  • Remove the cars on all exterior images
  • Grass greening on one exterior photo 
  • Window masking on all interior photos
  • Remove a small towel from the bathroom photo

Unfortunately, my instructions were not followed. The cars and the hand towel were not removed.

Except for the inability to follow my instructions on removing the car in the second image, the photos look fine, all the images are clear and sharp. Exposure and HDR blending turned out well.

I liked the sky replacement BoxBrownie did on my exterior photos. However, the grass on the exterior shot was completely removed and replaced with fake-looking, neon colored grass which was a bit shocking and frankly, disappointing.

The interior images turned out alright, although the final edit was quite dark, making me think that white balancing was not done to this image.

There was another quality issue to note. I thought the window masking on this interior photo didn’t turn out that well. I thought the windows looked fuzzy like there was a thin layer of gauze over them.

Again, this room is quite dark and despite clearly asking, the hand towel was not removed from the bathroom. Clearly, the editor did not read any of my instructions.

Revisions

Not being pleased with the window masking, I requested a revision. I asked if the view out the window could be a bit clearer and if the trees might be more easily seen.

BoxBrownie did the revision for free. It turned out well, too. 

Although it took more than 10 hours to get the revision back, longer than the initial editing took.

Image Quality

Overall, the quality of BoxBrownie’s real estate photo editing was good, but they failed to follow all of my directions. This is not a minor issue.

And, there was a slight lack of sharpness in the images, likely due to having to use JPEG files.

With this part of the review completed, it’s time to explore BoxBrownie’s customer support.

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BoxBrownie’s Support

My experience with BoxBrownie’s customer support was fine. They offer the following three support options:

  • Dedicated US telephone support
  • Email support
  • And live chat

Also, I should note, that BoxBrownie offers 24/7 customer service.  

Additional Services

As I’m about ready to wrap up this review, I want to consider one more issue — the ease and convenience of one-stop-shopping.

Working with one marketing service provider who can handle all my real estate marketing needs saves valuable time and effort. 

For example, for a typical listing I usually need the following services:

While BoxBrownie does offer many real estate marketing services, including virtual staging, they do not offer the following services:

On a typical listing, I usually use at least one of the above marketing services, in addition to basic photo editing. 

This means, if I work with BoxBrownie for real estate photo editing, I’d still have to work with at least another marketing company — which is not just annoying, it’s a waste of time and effort. 

So, now having pointed out BoxBrownie’s limited service options, it’s time to conclude our review of their real estate photo editing services.

Pros and Cons of BoxBrownie

But first, as a quick overview, here are some pros and cons of working with BoxBrownie:

ProsCons
Good customer supportDon’t accept all file types
Quick turnaround timeDidn’t follow instructions and the revisions were a bit slow
Fine photo editing qualityLimited services and options

High-Quality & Consistent

Real Estate Photo Editing

Hire a dedicated editor with performance metrics from $7/hour.

Verdict: Is BoxBrownie’s Photo Editing Services Worth It?

Let’s start by saying that BoxBrownie did a solid job editing my real estate photos. 

They offer and deliver high-quality:

  • Photo editing
  • Customer support
  • And fast turnaround times

However, there were still some significant problems with BoxBrownie that I need to point out:

  • They accept a limited range of extension photo files
  • This limitation can cause long time delays
  • And this limitation can easily compromise photo quality
  • Also, they failed to follow my instructions

With that said, it’s time to render a verdict — is BoxBrownie worth working with for real estate photo editing? 

Based on all the factors of this review, the answer is a qualified yes. 

My guess is that my editing instructions were overlooked because my order was small. It was likely handled by a lower-level editor. Again, BoxBrownie is a huge company and smaller clients don’t always get the attention they deserve.

Also, if you’re able to keep all your images as JPEGs, you can avoid any file conversion delay. However, using JPEGs will likely result in poorer-quality images.

I think it’s necessary to ask why BoxBrownie limits file extension types in the first place. The answer will certainly raise an eyebrow.

I’ve heard from several sources that BoxBrownie doesn’t have a full-time photo editing team of its own. Instead, they rely on a vast, global network of freelance photo editors.

The JPEGs and smaller-sized file types are required because it makes it easier for BoxBrownie to transfer image files to its freelance editors. 

So, while the customer believes that reputable BoxBrownie is carefully editing their photos, the editing is being done by a random freelancer. 

This raises another question, why bother with BoxBrownie as the middleman?

Further, and more importantly, why not just simply entrust your photo editing to a team of full-time, highly skilled, professional photo editors?

Skip the Middleman

So, why not skip the middleman altogether and work with the best real estate photo editors in the industry? 

Partner with PhotoUp for consistent, dedicated professional real estate photo editing. 

By using PhotoUp, you’re guaranteed the highest level of professional real estate editing service at affordable prices and quick turnaround times. 

Give us a try! You won’t be sorry. 

Sign up for a free PhotoUp account today, and explore how they can help with all your photo editing needs! And for a limited time, receive 10 free credits when you open a new account!

We hope you benefited from this review of BoxBrownie’s real estate photo editing and that you found it helpful for your decision-making process.  

Also, you might want to check out these other reviews:

Gregory Gronbacher

Real Estate Sales Agent / Professional Blogger

Gregory is a real estate sales agent and a state-certified instructor of real estate licensing and law. Originally from New York City, he's called Grand Rapids, Michigan home since 1995.

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