Frequently Asked Questions

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Why should I choose PhotoUp?

At PhotoUp we are committed to helping you grow a healthy business through our innovative impact sourcing model. We are committed to saving you time, to giving you back your life and to letting you focus on the most important aspects of your real estate business.

For real estate photographers, our dedicated team of editors and US sales team will work to match you with the best editors for your specific needs. For real estate agents, we help save you time and money through our real estate marketing services and virtual assistants that help you market and grow your business.

Best of all, when you join the team at PhotoUp you are not just helping yourself but giving back in a meaningful way by helping those in the developing world grow and accomplish their dreams through our employee development programs and community impact projects.

Who can use PhotoUp?

PhotoUp currently specializes in providing real estate photo editing services to professional real estate photographers around the world. We also provide real estate marketing services and virtual assistants to real estate professionals (agents and realtors).

I’d love to use PhotoUp to edit my real estate photos — how exactly does it work?

We’re excited that you are interested in joining our growing team! Your first step will be to create an account by clicking “Sign Up” on the website. From there you will be able to create an account and begin uploading images directly to our editing team or utilizing any of our real estate marketing services. A member of our US sales team will contact you and start the process of setting up your account and discovering which of our membership options will best serve your needs.

After uploading your first few batches, our smart assignment algorithm will begin assigning your batches to your top rated editors, creating you a virtual team of editors that know and understand your desired look and editing style.

Images are guaranteed to be delivered within 24 hours (or sooner!) and you will get an email telling you where you can review and download your photos. The PhotoUp platform will allow you to review your images and leave comments, ask for free revisions, download your final edits, and even deliver images directly to your clients.

Do I need any special software to use PhotoUp?

In order to ensure you always get the best possible edits, PhotoUp will assign your images to the best editor available each and every time you upload. Our smart assignment algorithm takes your feedback from previous batches and creates a virtual team of editors that have received positive ratings for you in the past.

If you are reading this, then you’re ready to start using PhotoUp! Get started here.

How do you assign my images to editors?

Absolutely not! When we created PhotoUp, we crafted a high quality, low cost service that is EASY to use. No additional software is needed to utilize PhotoUp quality editing service – Just a standard internet connection! Note, we do recommend using Google Chrome or Firefox as your browser of choice.

Still getting inconsistent results? We also allow clients to work directly with one (or more!) of their best editors! We call this our Editing Virtual Assistant program. If you’re interested, please email sales@photoup.net for more information.

How does online storage work?

As part of your monthly membership plan you will receive a certain amount of free online storage in our BackUp Center. BackUp Center allows you to keep all your real estate photos in one secure and convenient cloud-based location. Every time you exceed your storage limit the Backup Center will automatically add additional storage to your account so you never have to worry about losing your images. You will only be billed for storage that exceeds your free monthly limit. You will be able to manage your BackUp Center settings from your PhotoUp dashboard once logged in.

What happens if I go over my number of images in a month?

One of our priorities at PhotoUp is helping you build a healthy and growing business, so nothing would please us more than to hear that you exceeded your expectations for the month. After your allotted images are used up, you can continue to order unlimited edits in the current month. These “overage credits” are billed at a slightly higher rate and the price per overage credit is based on the plan size you select. See a full list of our plans and credit pricing here.

How quickly can I start using PhotoUp?

We’re ready and waiting! Create a free account and begin uploading photos or using our other real estate marketing tools immediately. Click here to get started.

Why are your editors in the Philippines?

Our roots with the Philippines run deep. Our founders have spent considerable time living and working with the Filipino people since 2012. With a creative labor force that speaks English and is tech savvy, the Philippines is becoming a prime location for many companies. Furthermore, operationally it allows us to provide a cost-effective solution to our clients while allowing us access to communities in need of development through our social impact initiatives.

How much does real estate photo editing cost?

PhotoUp pricing is based on a credit system. Credits are purchased at the beginning of the month and are used to edit your images. The number of credits per image is based on your shooting/editing style (for example, HDR images cost 1 credit per final image).

All credits start at $1.00/credit for any of our plans. If you end up using more than your allotment of credits in a month, you will be charged for your overage credits in the following month. Overage credits range in price from $1.10-$2.00 depending on your plan.

For more information on our pricing, click here: https://www.photoup.net/pricing/

When will I be billed?

PhotoUp membership plans are billed once a month on the fifth (5th) of the month. You can also split your payments into two billing dates. Email support@photoup.net for help setting this up.

What are your methods of payment?

We accept all major international debit or credit cards, including Visa, MasterCard, American Express, Discover, Diners Club and JCB. All credit card payments will incur a 3% credit card processing fee. You can also link your bank account to PhotoUp for ACH payments. Setting up ACH payments removes all credit card processing fees.

What happens if I want to upgrade my account?

Upgrading your account is easy – you can upgrade your plan yourself in your account by clicking “Modify Plan”. All changes to your plan will take place on the 1st of the following month. If you exceed your current plan credits you can continue to use additional credits at your plan’s overage credit rate. Should you want to upgrade your plan mid-month, please reach out to sales@photoup.net

Can I rollover my unused credits?

Your subscription plan sets aside a certain amount of daily and monthly editing capacity for you to use up with your editing team. PhotoUp encourages members to pick a plan slightly below their expected monthly volume so that they may grow and go over their allotment of credits but still get the highest daily credit capacity they can.

In order to accommodate fluctuations in operations and the possibility of choosing too large a plan, we do allow clients to rollover up to 20%-50% of their allotted subscription credits to the next month.

Maximum Rollover Credits by Plan Size

  • Starter Plan = 50% rollover (50 credits)
  • Basic = 20% rollover (40 credits)
  • Lite = 20% rollover (80 credits)
  • Pro = 20% rollover (160 credits)
  • Pro Plus = 20% (240 credits)
  • Premium = 20% rollover (320 credits)
  • Premium Plus = 20% rollover (400 credits)
  • Small Team = 20% rollover (480 credits)
  • Medium Team = 20% rollover (720 credits)
  • Large Team = 20% rollover (960 credits)
Do you offer any discounts or high volume pricing?

If you expect to exceed our Large Team plan (4,800 credits for $4,799/month), please reach out to sales@photoup.net for more information on enterprise pricing.

Who will be editing my photos?

Your account will be matched with highly skilled editors using our smart assignment algorithm. This algorithm takes your ratings and creates a virtual team of your top rated editors to help provide you with quality and consistent editing. We also allow you to work directly with one or more editors on a daily basis. If you are interested in working directly with one of our editors, please email sales@photoup.net.

Where are your editors located?

Due to the COVID-19 pandemic, some of our editors work out of our PhotoUp office in Cebu, Philippines and other members of our editing team are currently working remotely.

How can I give feedback about my photos?

PhotoUp’s state of the art feedback system allows you to rate each set of images that you receive from your editing team. These ratings will be used to help build, manage, and grow/shrink your editing team over the course of your time with PhotoUp. You are also able to give feedback on each individual image or the entire batch through text comments, spot notes on images, and/or audio feedback. If you have additional feedback on your images, feel free to use that chat feature in your account or email support@photoup.net.

How many photos can I upload at one time?

One of the best things about the PhotoUp membership plans is that they are flexible enough to meet your needs.

Although there is no limit to the number of photos you can upload per day, there is a daily maximum capacity that our editors can handle. This capacity is 40 photos for the Starter and Basic Plans and 10% of your total number of monthly edits for all other plans (i.e. Pro Plan = 80 photos per day).

Any photo(s) that exceed your daily capacity will have a slightly longer turnaround time which adds 2 hours for each additional batch of 30 photos over your plans capacity (i.e. if you have a Pro Plan and upload 3 batches of 40 photos in one day, your last batch of photos will be returned to you within 26 hours)

How much does an object removal cost?

This is a comprehensive list of specific objects and the cost to remove them from your images.

  • Starter Plan = 50% rollover (50 credits)
  • Basic = 20% rollover (40 credits)
  • Lite = 20% rollover (80 credits)
  • Pro = 20% rollover (160 credits)
  • Pro Plus = 20% (240 credits)
  • Premium = 20% rollover (320 credits)
  • Premium Plus = 20% rollover (400 credits)
  • Small Team = 20% rollover (480 credits)
  • Medium Team = 20% rollover (720 credits)
  • Large Team = 20% rollover (960 credits)

*Note, these are simply an estimate of the cost. The actual cost will be determined based on the size and complexity of the object that needs to be removed from the image.

What happens when my photos are delivered later than my quoted time?

At PhotoUp we pride ourselves on returning your edited photos back to you on-time. However, in certain circumstances, batches might be returned late depending on the complexity of edits or queue volume. In order to be fair to our clients, your edits will be credited to your PhotoUp account in the following manner any time an address is delivered past the quoted delivery time:

  • All PhotoUp clients will receive a 1% refund for every 15 minutes that a batch is delivered after 24 hours.
  • All Rush fees will be refunded if a Rush batch is delivered after the estimated deadline.

These credit reimbursements will show up under your Billing History tab in your My Account page under "Adjusted Credits". There you will find a link to the batch and the amount of time that the batch was late.

Can I customize how an individual photo is edited?

Yes! All your images will be edited following the general instructions found on your customized style profile, which we will set up once your account is activated. If you wish to vary from this profile on any particular batch or image you can do so by adding one of our special editing add-ons at the time of upload or simply add a note to the individual image or entire set of images during the upload process.

Make sure to be as specific as possible about your request(s). Your style profile will also be continually evolving as you provide feedback and collaborate with our quality team on improving your edits.

What real estate photo editing techniques are included with 1 credit?

What is included in a Standard Edit (free of charge)

  • Sky replacements on exterior photos
  • Photographer/flash pop removals
  • Dust spot removals
  • Realtor sign removal
  • Adding fire to the fireplace
  • Adding an image on a tv screen
  • All basic color and exposure corrections

Premium Editing Options (additional charge):

  • Advanced Window Masking = +0.5 credit
  • Day to Dusk Edit = +5 credits
  • Lawn Patching = +1 credit
  • Lawn Creation = +4 creditsl
  • Flash shadow removal (on single images) = +1 credi
  • Advanced and Premium object removals (cars, backyard items, fridge cleaning, etc. = +3 to +5 credits (depending on timing)
  • Blue skies on interior images (expect masking/blending images) = +1 credit
  • Brightening and whitening ceilings and walls = +1 credit

Click here for images and descriptions of our premium editing options: https://www.photoup.net/add-ons/

Is there a limit to the number of photos I can upload per day?

There is no limit to the number of photos you can upload per day. However, since the capacity we reserve for you is based on your subscription plan, there is a daily maximum amount of editing that our editors can handle for your account each day. This capacity is 60 credits for the Basic, Lite, and Pro Plan and 15% of your total number of monthly credits for all other plans. You will still be able to upload photos beyond your daily cap but any photos that exceed your daily capacity will have a slightly longer turnaround time. The breakdown is as follows:

Daily Credit Caps:

  • Starter = 60 credits
  • Basic = 120 credits
  • Lite = 120 credits
  • Pro = 120 credits
  • Pro Plus = 180 credits
  • Premium = 240 credits
  • Premium Plus = 300 credits
  • Small Team = 360 credits
  • Medium Team = 540 credits
  • Large Team = 720 credits

Added Time:

  • 1 to 30 credits over your cap: +8 mins per credit
  • 30 to 60 credits over your cap: +12 mins per credit
  • +60 credits over your cap: +16 mins per credit
How do I receive my edits back?

When your edits are done you will receive an email with a link to where you can review and download your edits. On that page you will view your completed edits and be able to download them in both full and web resolution. At that time, you can also choose to send photos for virtual staging or use the completed photos in single property websites or real estate flyers.

How do I rate my photos?

PhotoUp's state of the art feedback system allows you to rate and make comments on each set of images you upload. After you receive the notification that your edits are done, you will be directed to a page where you can view the edits and provide feedback before you download your images.

Our rating system is as follows:

  • 😍 Looks Amazing! - "Amazing editing! I’d like this editor to edit for me more.
  • 🙂 Looks Good - "Good editing. This editor can continue to edit for me."
  • 😕 Looks Terrible - "Terrible editing. This editor should edit for me less."

You're able to leave specific feedback on each individual image by selecting an area of the image to highlight what piece of the image you're referring to in your revision note. You're also able to leave written or verbal feedback on each and every image that you send back for revisions.

If you have any questions or would like to give additional feedback you can always reach us at support@photoup.net.

How do I request revisions?

All clients are able to request unlimited free revisions for up to 4 days after photos have been delivered. Please make sure to rate your batch accordingly and send appropriate feedback when requesting revisions.

Please watch the video below which shows you how to correctly send revisions back to your team through the PhotoUp system:

https://vimeo.com/260945181/8416a643c1

Should you have any questions about how to request revisions, please contact support@photoup.net.

How much does virtual staging cost?

Virtual Staging images will be proofed for clients within 24-48 hours after they have been ordered. Virtual Staging images will cost 25 credits per final image and will include 5 pieces of furniture. Furniture sets and individual pieces can be selected from PhotoUp's Virtual Staging Catalog. After the Client approves the proof, final renderings can take anywhere from 4-12 hours, depending on the number of files requested.

Can I view PhotoUp’s virtual staging catalog?

You can view PhotoUp's Virtual Staging catalog here: http://virtualstaging.foliowebsites.com/

This catalog is also white labeled, so feel free to share it with your clients!

How are virtual staging images delivered?

All Virtual Staging images will be delivered in standard resolution (4,000 px on the long side). High-resolution images can be rendered by request for an additional 2 credits per image.

Can I request revisions on virtual staging images?

Every virtual staging image comes with 2 free rounds of revisions during the proofing stage before they are approved for final rendering. After the first two rounds of revisions (pre-rendering), clients will be charged 10 credits per image revision. If the images are approved to render at any point, all subsequent revisions will be charged 10 credits per image per revision.

I’m not a real estate photographer but would love to outsource my editing to you, can I?

Although real estate photo editing remains our core competency, we also offer editing services for:

If you would like to learn more about our other editing services, please reach out to sales@photoup.net.

I’ve never heard of ‘impact sourcing’ before — what does it mean?

Impact sourcing is where business process outsourcing is used to positively impact the lives of people in developing nations around the world. In today's globalized world, each choice we make will have an effect on someone else. We believe that by connecting creative talent with creative demand through an innovative model can be an effective way we can provide positive business and social impact on a global scale.

I love that your company aims to have an impact on developing nations, such as the Philippines. Tell me more about who you hire over there.

We look for team members that show a willingness to invest in themselves through fostering their own creativity, continuing their education, collaborating internationally, and serving their communities.

I’m not a photographer, but I love what your company is doing. Is there any way for me to be involved?

If you believe in what we're doing and would like to walk with us on this journey, feel free to share our story via social media or our blog. Please follow our updates via Facebook or get in touch with us at socialimpact@photoup.net

How is PhotoUp different from other types of outsourcing?

PhotoUp is an impact sourcing company working to positively affect the lives of people and communities in developing nations around the world. We believe in transparency and inviting our clients into learning about our process.

In a small (yet very important) way, we hope to restore a part of outsourcing that has received many negative connotations over the years and work to show that outsourcing can be a mutually beneficial partnership between clients in the developed world and workers in the developing world.

Is PhotoUp a charity or a business?

PhotoUp is a social enterprise, which means that we use business solutions to reach certain social impact and financial goals. While traditional businesses value their success for their shareholders in terms of Return on Investment (ROI), social enterprises use ROI and Social Return on Investment (SROI). In other words, our shareholders ask, "How much positive impact can my investment provide while bringing me a financial return over time."

PhotoUp has the heart of charity with the freedom and efficiency of a business. We are excited to join a unique group of businesses committed to this type of work.

Does PhotoUp hire photo editors in other parts of the world?

Due to the impact of COVID-19, we had to expand our editing team outside of the Philippines. Although this caused many challenges, the benefits of this expansion have been incredible in bringing more editors into the PhotoUp community and providing more positive impact around the world.

If you are interested in becoming a PhotoUp editor, please email devon@photoup.net

Have more question? Visit our support board for even more answers. Support Board

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